I forgot my password.
Please visit our
password reset page to initiate the password reset process. You will need to have access to the e-mail address you use to log in to reset your password. If you do not have access to this e-mail any longer, please call customer service at 1-800-505-4426 Monday through Friday, 7:30 am to 9:30 pm EST.
I want to change my Log In (e-mail address) on file.
For security reasons, you will need log in before you can make this change to your profile. Click
here to edit your information. If you are not currently logged in you will be asked to log in before you can edit your profile. Please note, you will need to activate this e-mail by checking your inbox and clicking a link in the e-mail sent by the Account Center to confirm you have access to the new address to complete the change.
I want to change my personal information on file.
I can no longer log-in with my account information.
Pfizer for Professionals is dedicated to supporting healthcare professionals and improving patient care. We recently upgraded our registration and log-in process to increase security. To continue to benefit from Pfizer for Professionals features and services, you will need to
click here to re-register.
My account is locked.
If your account has been locked please try the
password reset process. If you can not access the e-mail you have on record in the account center you will need to call customer service at 1-800-505-4426 Monday through Friday, 7:30 am to 9:30 pm EST.
My account is not active.
During the registration process, an e-mail was issued to the address on file.
This e-mail contains a link that will activate your account. Please check your
e-mail to activate your account. If the link has expired, please see the directions
listed under the question: ‘My e-mail activation link has expired’.
My account activation e-mail has not arrived. / My e-mail activation link has expired.
During the registration process, a confirmation e-mail was issued to the e-mail
account you provided. This e-mail contains a link that will activate your account.
There are a number of reasons why the confirmation e-mail may not have arrived.
The most common reason is that your ISP (Internet Service Provider) may block or
redirect some e-mails as spam or junk mail. You should check your inbox or junk
folder to confirm. If the e-mail has not arrived, click
here to receive a new e-mail and activate your account.
My password change e-mail has not arrived.
There are a number of reasons why the e-mail may not have arrived. The most common
reason is that your ISP (Internet Service Provider) may block or redirect some e-mails
as spam or junk mail. You should check your inbox or junk folder to confirm. The e-mail
may have been caught up by your spam filter. If you do not see that it has been captured as spam,
the e-mail on record in the account center may not be a valid e-mail address. Please call
customer service at 1-800-505-4426 Monday through Friday, 7:30 am to 9:30 pm EST to have
a representative help you.
The e-mail address associated with my account has changed.
You can change your e-mail address at any time in your profile. Please note, you will need to activate this
e-mail by checking your inbox and clicking a link in the email sent by the Account Center to confirm you
have access to the new address to complete the change. Click
here to enter your information.
My question is not listed above.
Please contact Customer Support: 1-800-505-4426. Representatives are available Monday to
Friday 7:30 am to 9:30 pm EST.